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CRM systems that can search attached files?
I have been through a bunch of CRM systems that promise full text search, but it seems that none of them search files that have been attached to tickets and for our FAQ, we must allow file search. Are there any exceptions to this rule?
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Re: CRM systems that can search attached files?
I have been through a bunch of CRM systems that promise full text search, but it seems that none of them search files that have been attached to tickets and for our FAQ, we must allow file search. Are there any exceptions to this rule?
Check out Cherwell, might be helpful. Also check out EnterpiseWizard. I use this one, and it meets my needs regarding many search issues. Check out out here. http://www.enterprisewizard.com/
I am sure there are others as well. However, the quality of implementation varies widely. Some of them have implemented their own full text search, some of them use a third party product and some of them use grep, which is VERY slow if you have large or multiple attached files, so ask them how it is implemented and check scalability before you buy!
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